REFUND & RETURN POLICY

Priyo Electronics Ltd is committed to providing genuine, quality electronic products and a reliable online shopping experience. We understand that, in certain circumstances, customers may need to return a product, request a replacement, cancel an order, or receive a refund.

This Refund & Return Policy explains the terms, conditions, procedures, and timelines applicable to purchases made through the Priyo Electronics Ltd e-commerce website.

By placing an order with Priyo Electronics Ltd, customers acknowledge and agree to the terms of this policy.

1. Return Eligibility

A customer may request a return or replacement if:

• The product received is physically damaged at the time of delivery.
• The customer receives an incorrect product.
• The delivered product is materially different from the product ordered.
• The quantity received does not match the confirmed order.
• The product has a manufacturing defect identified upon receipt, subject to verification.
• The product is otherwise eligible for return under the applicable product, seller, distributor, or manufacturer policy.

Customers should inspect the product as soon as possible after receiving it.

2. Return Request Period

Customers should submit a return or replacement request within 7 calendar days from the date of delivery, unless a different return period is specifically stated on the relevant product page.

Requests submitted after the applicable return period may not be accepted except where covered by an applicable manufacturer or distributor warranty.

3. Conditions for Returning a Product

To qualify for a return or replacement, the following conditions should normally be met:

• The product must be returned in its original condition.
• The original packaging, box, manuals, accessories, warranty card, labels, tags, and other items supplied with the product should be included.
• The product should not have been damaged due to misuse, negligence, improper installation, accident, electrical damage, liquid damage, unauthorized repair, or modification.
• The serial number, IMEI number, product identification number, or warranty seal must not have been removed, altered, or tampered with.
• The customer should provide the invoice, order number, or other valid proof of purchase.
• Priyo Electronics Ltd may request photographs or videos showing the product, packaging, and reported defect or damage.

All return requests are subject to inspection and verification.

4. Damaged, Defective or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, the customer should contact Priyo Electronics Ltd as soon as possible and preferably within 7 calendar days of delivery.

Customers are encouraged to take photographs or an unboxing video when opening high-value or fragile electronic products, as this may help us verify delivery-related damage or discrepancies.

After verification, Priyo Electronics Ltd may, as applicable:

• Replace the product.
• Arrange an exchange.
• Provide another appropriate solution; or
• Approve a refund.

The available solution will depend on product condition, stock availability, applicable warranty terms, and the nature of the issue.

5. Non-Returnable Products

A return may not be accepted in circumstances including:

• Change of mind after a product has been opened, installed, activated, registered, or used.
• Physical damage caused after delivery.
• Damage caused by misuse, negligence, improper handling, improper installation, electrical fluctuation, liquid, accident, or unauthorized repair.
• Missing accessories, packaging, manuals, warranty cards, tags, seals, or other components.
• Products with altered or removed serial numbers, IMEI numbers, or identification labels.
• Software, digital products, activation codes, licenses, gift cards, or similar items after activation or delivery.
• Hygiene-sensitive or personal-use products once opened, where return is inappropriate for health or hygiene reasons.
• Clearance, final-sale, customized, or special-order products where clearly identified as non-returnable before purchase.
• Products that are subject to a manufacturer's warranty process rather than a direct return.

This section does not limit any rights available to customers under applicable law.

6. Order Cancellation

Customers may request cancellation before an order has been processed, dispatched, or handed over to the delivery service.

Once an order has been shipped or dispatched, cancellation may no longer be possible. In such cases, the applicable return procedure may need to be followed.

Priyo Electronics Ltd also reserves the right to cancel an order where necessary due to circumstances such as:

• Product unavailability.
• Incorrect product or pricing information.
• Payment verification issues.
• Suspected fraudulent transactions.
• Delivery limitations; or
• Other operational or technical reasons.

If Priyo Electronics Ltd cancels a prepaid order, the eligible amount will be refunded according to the refund procedure below.

7. Refund Eligibility

A refund may be approved where:

• A prepaid order is cancelled before shipment and payment has already been successfully charged.
• Priyo Electronics Ltd cancels a prepaid order.
• An ordered product becomes unavailable after successful payment.
• A returned product is inspected and approved for refund.
• A damaged, defective, or incorrect product qualifies for a refund and replacement is unavailable or otherwise not appropriate.
• A duplicate or excess payment is verified.
• A transaction is successfully charged but the corresponding order cannot be fulfilled.

Refund eligibility is subject to verification of the order, payment, and, where applicable, returned product.

8. Refund Processing Time

Once a refund request has been approved, Priyo Electronics Ltd will initiate the refund through the applicable payment channel.

The refund will normally be processed within 7 to 10 working days from the date of refund approval.

Depending on the payment method, payment gateway, issuing bank, card network, mobile financial service provider, or other financial institution, the refunded amount may take additional time to appear in the customer's account after Priyo Electronics Ltd initiates the refund.

9. Refund Method

Where technically and operationally possible, refunds for prepaid orders will be returned through the same payment method or payment channel originally used for the transaction.

This may include:

• Debit or credit card
• Internet banking
• Mobile financial services
• Payment gateway-supported channels
• Other approved electronic payment methods

For Cash on Delivery or circumstances where refunding through the original channel is not possible, Priyo Electronics Ltd may request appropriate account or payment information from the customer to process the refund through an available method.

Customers should ensure that any information provided for refund purposes is accurate.

10. Shipping and Delivery Charges

Original delivery or shipping charges may be non-refundable unless:

• The customer received an incorrect product.
• The product was damaged before or during delivery.
• The product was defective upon receipt and the claim is approved; or
• The return resulted from an error attributable to Priyo Electronics Ltd.

If a customer returns a product for a reason not attributable to Priyo Electronics Ltd, applicable return delivery or courier charges may be borne by the customer.

11. Product Inspection and Refund Approval

Returning a product does not automatically guarantee a refund.

Once a returned product is received, Priyo Electronics Ltd may inspect the product, packaging, accessories, serial number, warranty seal, and other relevant information.

After inspection, we will determine whether the return complies with this policy and notify the customer regarding approval, replacement, rejection, or refund, as applicable.

12. Warranty Claims

Certain electronic products may be covered by a manufacturer's, brand's, distributor's, or supplier's warranty.

After the applicable return period has expired, technical defects may need to be handled under the relevant warranty terms through the manufacturer, authorized distributor, service center, or other designated warranty provider.

Warranty terms and duration may vary by brand and product.

13. Failed or Duplicate Transactions

If a customer's account is charged but an order is not successfully generated, or if the customer is charged more than once for the same transaction, the customer should contact Priyo Electronics Ltd with:

• Customer name
• Mobile number
• Order number, if available
• Transaction ID
• Payment date
• Payment amount
• Payment method
• Relevant payment evidence, if requested

After successful verification, any eligible refund will be processed according to the refund timeline stated in this policy.

14. How to Request a Return or Refund

To submit a return, replacement, cancellation, or refund request, please contact Priyo Electronics Ltd and provide:

• Customer name
• Order number
• Mobile number
• Product name
• Reason for return/refund
• Transaction ID, where applicable
• Photographs or video of the product, where applicable
• Copy of invoice or proof of purchase, where requested

Our customer service team will review the request and provide further instructions.

15. Policy Updates

Priyo Electronics Ltd reserves the right to amend or update this Refund & Return Policy when necessary to reflect changes in business operations, payment procedures, product policies, or applicable legal and regulatory requirements.

The latest version published on our website will apply to purchases made subject to its effective date, except where applicable law requires otherwise.

Contact Information

For any questions, complaints, return requests, or refund-related assistance, please contact:

PRIYO ELECTRONICS LTD

Corporate Office:
AH Tower, Level-10, Plot-56, Road-02, Sector-03, Uttara, Dhaka-1230, Bangladesh

Mobile: 01711305205
E-mail: info@priyoelectronics.com

Customer Support: Please contact us during our applicable business hours for assistance regarding orders, returns, refunds, payments, and warranty-related matters.

 

Priyo Electronics Ltd
Quality Products. Reliable Service. Smarter Shopping.